CogniSphere
CogniSphere
CogniSphere
CogniSphere

Troubleshooting Guide

Having issues? Here are some common problems and their solutions.

Extension Not Responding

  • 1. Refresh the page: Sometimes a simple refresh of the webpage can resolve the issue.
  • 2. Restart your browser: Close and reopen Chrome completely.
  • 3. Check for conflicts: Disable other extensions one by one to see if there is a conflict.
  • 4. Reinstall CogniSphere: Remove the extension and install it again from the Chrome Web Store.

Incorrect Analysis or Summary

  • 1. Try a different selection: Select a more specific or broader section of the text to analyze.
  • 2. Check the website's structure: Some websites with unusual structures can be difficult to parse. Try on a different site to confirm.
  • 3. Report the issue: If you consistently get poor results on a specific site, please use the 'Report Bug' button in your dashboard.

Login or Authentication Issues

  • 1. Clear your browser's cache and cookies for our website.
  • 2. Ensure you are using the correct login method (Google or Email/Password).
  • 3. If you forgot your password, use the 'Forgot Password' link on the sign-in page.
  • 4. Contact support if you are still unable to log in.

Pro Features Not Activated After Subscribing

  • 1. Log out and log back in: This will refresh your session and subscription status.
  • 2. Check your subscription status in the 'Billing' section of your dashboard.
  • 3. It can take up to 5 minutes for the payment to be processed and your status to be updated.
  • 4. If the issue persists, please contact support with your subscription details.