Refund Policy

1. Refund Policy Overview

At CogniSphere LLC, we want you to be completely satisfied with our AI-powered Chrome extension. This refund policy explains when and how you can request a refund for your Pro subscription.

2. Free Trial Policy

All new Pro subscribers receive a 7-day free trial when they first sign up for CogniSphere Pro ($2.00/month). During this trial period:

• You have full access to all Pro features
• You will not be charged during the 7-day trial period
• You can cancel anytime during the trial without any charges
• If you don't cancel before the trial ends, you will be automatically charged for your Pro subscription
• Trial periods are limited to one per user and cannot be extended

3. Pro Subscription Refunds

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for Pro subscriptions. You can request a full refund within 30 days of your initial subscription charge if:

• You are not satisfied with the Pro features
• You experience technical issues that we cannot resolve
• The service does not meet your expectations

Partial Refunds

After the 30-day money-back guarantee period:

• Monthly subscriptions: No partial refunds for unused portions of the current billing period
• Annual subscriptions: Prorated refunds may be considered on a case-by-case basis for exceptional circumstances

4. Lifetime Pro Refunds

For Lifetime Pro subscribers who paid a one-time fee for lifetime access, we provide flexible refund options based on usage:

24-Hour Grace Period

Immediate cancellations within 24 hours receive a full refund. If you cancel your Lifetime Pro subscription within 24 hours of purchase, you will receive a complete refund of your payment with no usage charges deducted.

Lifetime Pro Refund Calculation

For cancellations after the 24-hour grace period, the refund amount for Lifetime Pro subscriptions is calculated as follows:

• Paid Amount: The original amount you paid for Lifetime Pro (typically $30)
• Grace Period: First 24 hours are completely free - no usage charges apply
• Used Months: Number of complete months since the 24-hour grace period ended
• Monthly Rate: $2.00/month (equivalent to our regular Pro subscription price)

Lifetime Pro Refund Examples

How to Request Lifetime Pro Refund

Lifetime Pro users can request refunds in two ways:

1. Through Dashboard (Recommended): Log into your account dashboard and click the "Request Refund" button next to your Lifetime Pro subscription. The system will automatically calculate your refund amount and process the request.
2. Email Support: Contact support@cognisphere.me with your account details and refund request.

Lifetime Pro Refund Processing

• Automatic Processing: Most refunds are processed automatically within minutes
• Manual Review: Some cases may require manual review (3-5 business days)
• Minimum Refund: We only process refunds of $5 or more
• Account Status: Your Lifetime Pro access will be revoked after refund approval

5. Non-Refundable Situations

Refunds will not be provided in the following circumstances:

• After the 30-day money-back guarantee period has expired (for monthly subscriptions)
• For unused AI queries or features
• If your account has been terminated for violations of our Terms and Conditions
• For subscription renewals beyond the first billing cycle (unless within 30 days of initial signup)
• For downgrades from Pro to Free plan (remaining subscription time is forfeited)

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@cognisphere.me
2. Include your account email address and subscription details
3. Explain the reason for your refund request
4. Provide any relevant information about technical issues (if applicable)

We aim to process refund requests within 5-7 business days. Refunds will be processed back to the original payment method used for the subscription.

7. Refund Processing Time

• Request Review: 1-2 business days
• Stripe Processing: 3-5 business days
• Bank/Credit Card Processing: 2-10 business days (varies by financial institution)

Total processing time is typically 5-15 business days from approval to funds appearing in your account.

8. Subscription Cancellation

You can cancel your Pro subscription at any time:

• Through Dashboard: Log into your account and go to the billing section
• Email Support: Contact support@cognisphere.me
• Stripe Customer Portal: Access through your account dashboard

When you cancel:

• Your subscription will remain active until the end of the current billing period
• You will retain Pro features until the subscription expires
• Your account will automatically downgrade to the Free plan
• No future charges will occur

9. Exceptional Circumstances

We may consider refunds outside of this policy for exceptional circumstances such as:

• Serious technical issues that prevent service usage
• Billing errors or unauthorized charges
• Service discontinuation
• Legal or medical hardship situations

These requests will be reviewed individually and are at the sole discretion of CogniSphere LLC.

10. Payment Disputes and Chargebacks

Before initiating a chargeback with your bank or credit card company, please contact us first. We're committed to resolving any billing issues directly. Initiating a chargeback may result in:

• Immediate account suspension
• Loss of access to Pro features
• Additional processing fees

11. Contact Support

If you have questions about this refund policy or need to request a refund, please contact us:

• Email: support@cognisphere.me
• Response Time: Within 24 hours during business days
• Address: CogniSphere LLC, 50 Science Park Rd, Urban Park II, Singapore 117406

12. Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated to users via email or through the service.