Privacy Policy

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

Personal Data: Personally identifiable information, such as your name, email address, and payment information (processed by Stripe), that you voluntarily give to us when you register with the Service or when you choose to participate in various activities related to the Service.
Usage Data: To improve our service, we collect information that your browser sends whenever you visit our Service or when you use our extension. This may include your computer's IP address, browser type, the pages of our Service that you visit, the time and date of your visit, and other diagnostic data.
Data Processed by the Extension: When you use the CogniSphere extension, we process the content of the webpage you are on to provide you with our AI-powered analysis. We do not store the full content of webpages. We only retain anonymized snippets of text related to your queries to improve our AI models. We do not associate this data with your personal account.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

Create and manage your account.
Process your payments and manage your subscriptions. See our third-party payment processor's privacy policy (Stripe) for more details.
Email you regarding your account or order.
Monitor and analyze usage and trends to improve your experience with the Service.
Improve our AI models and overall service quality through anonymized data.
Respond to customer service requests.

3. Disclosure of Your Information

We do not sell or rent your personal data. We may share information we have collected about you in certain situations:

With Your Consent: We may share your information with third parties for any other purpose with your consent.
Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing (Stripe) and database management (Supabase).
By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission -be guaranteed against any interception or other type of misuse.

5. Your Rights and Choices

You have certain rights regarding your personal information:

Account Information: You may at any time review or change the information in your account by logging into your account settings and updating your account.
Access and Deletion: You may request access to your personal data or request that we delete your personal data by contacting us.
Opt-Out of Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe link in those emails.

6. Policy for Cookies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: privacy@cognisphere.me

Address: CogniSphere LLC, 50 Science Park Rd, Urban Park II, Singapore 117406

Or by visiting the Contact Us page on our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last updated" date. Material changes will be communicated via email or through the Service.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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